 |
Vantedge Performance Group can evaluate all
types of performance programs at any level. We use the following chart,
from Jack Phillip's 1997 book Return on Investment in training and
performance improvement programs, to define the levels of evaluation.
| Level |
Description |
| 1. Reaction, Satisfaction, and Planned Action |
Measures participant's reaction to the program and outlines specific
plans for implementation. |
| 2. Learning |
Measures skills, knowledge, or attitude changes. |
| 3. Job Application |
Measures changes in behaviors on the job and specific applications
of the training material. |
| 4. Business Results |
Measures business impact of the program. |
| 5. Return on Investment |
Compares the monetary value of the results with the costs for the
program, usually expressed as a percentage. |
We
can build evaluation measurement into any programs we design for you. Or,
as an objective, third-party resource, we can measure programs that you
have already designed and deployed with another partner.
|
